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Terms of Service

Last updated May 19, 2026

Acceptance Of Terms

These Terms of Service (“Terms”) govern access to and use of the CIOToolkit website at ciotoolkit.com and the application at app.ciotoolkit.com (collectively, the “Service”). By using the Service, you agree to these Terms.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and references to “you” include that organization. CIOToolkit (“we”, “us”, “our”) is the provider of the Service.

Eligibility And Accounts

You must be authorized to enter into a binding agreement on behalf of yourself or the organization you represent. As an account holder, you agree to:

  • Provide accurate registration information and keep it current.
  • Keep your credentials confidential and not share them with others.
  • Take reasonable steps to protect your account, including enabling multi-factor authentication where supported by your identity provider.
  • Notify us promptly if you suspect any unauthorized access to or use of your account.

You are responsible for activity that occurs under your account, whether or not you authorized it, until you notify us of suspected misuse.

Use Of The Service

We grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes, subject to these Terms. You agree not to misuse the Service, including by:

  • Interfering with or disrupting the operation of the Service or the servers and networks that host it.
  • Circumventing access controls, rate limits, or other technical protections.
  • Reverse engineering, decompiling, or attempting to extract the source code of the Service, except to the extent applicable law expressly permits despite this limitation.
  • Using the Service to process content you do not have the rights to submit, or that violates applicable law or third-party rights.
  • Using the Service to build a competing product or to benchmark its performance for publication without our prior written consent.

Customer Content

You retain all rights in the content you submit to the Service (“Customer Content”), including organization profiles, projects, and scoring inputs. You grant us a limited license to host, process, transmit, and display Customer Content as necessary to provide the Service to you. We do not claim ownership of Customer Content and do not use it to train third-party models.

AI Output

The Service may produce recommendations, summaries, or other output generated with the assistance of artificial intelligence. AI output is provided for your evaluation and is not a substitute for professional judgment. You are responsible for reviewing AI output before acting on it.

When you rely on AI output, you remain accountable for the resulting decisions, the way you communicate those decisions inside your organization, and the suitability of the output for your specific circumstances. We make no representation that AI output is free of errors, omissions, or bias.

Fees

Pricing, billing terms, and any free or trial allowances are described separately in your order or on the Service. The following defaults apply unless your order states otherwise:

  • Fees are stated and payable in United States dollars.
  • Fees are non-refundable, including for partial subscription periods.
  • Taxes are your responsibility, except for taxes based on our net income.
  • We may change pricing prospectively on reasonable notice, and continued use of the Service after a pricing change takes effect constitutes acceptance of the new pricing.

Confidentiality

Each party will protect the other’s confidential information using reasonable care and use it only to perform under these Terms. Customer Content is treated as your confidential information. Confidentiality obligations do not apply to information that:

  • Is or becomes publicly available through no fault of the receiving party.
  • Was already known to the receiving party without restriction at the time of disclosure.
  • Is independently developed by the receiving party without use of the other party’s confidential information.
  • Is rightfully received from a third party without a duty of confidentiality.

Warranty Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate or complete.

Limitation Of Liability

To the maximum extent permitted by law, in no event will either party be liable for any indirect, incidental, consequential, special, or exemplary damages, or for lost profits, revenue, or data, arising out of these Terms or the Service. Each party’s aggregate liability arising out of these Terms is limited to the fees you paid for the Service in the twelve months preceding the claim.

Termination

You may stop using the Service at any time. We may suspend or terminate access if you:

  • Materially breach these Terms and do not cure the breach within a reasonable period after notice, where the breach is curable.
  • Use the Service in a manner that creates legal, regulatory, or security risk for us, your organization, or other users.
  • Fail to pay fees when due and do not resolve the failure after notice.
  • Become subject to a bankruptcy, insolvency, or similar proceeding that is not dismissed within sixty days.

Sections that by their nature should survive termination will survive, including Customer Content ownership, Confidentiality, Warranty Disclaimer, Limitation Of Liability, and Governing Law. Accrued payment obligations remain due.

Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles. The exclusive venue for disputes is the state and federal courts located in Texas, and each party consents to that venue. If you are a consumer resident in the European Union, you retain the mandatory consumer-protection rights granted by the laws of your country of residence, and nothing in these Terms limits those rights.

Changes To Terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page and, where appropriate, by notice within the Service. Examples of material changes include changes to fees, the scope of the license to use the Service, the limitation of liability, and the governing law clause.

Your continued use of the Service after a change takes effect indicates your acceptance of the updated Terms to the extent permitted by applicable law. If you do not agree to a material change, you may stop using the Service before the change takes effect.

Contact

Questions about these Terms can be sent to hello@ciotoolkit.com.